Resolve login problems, recover your account and use multiple authentication methods

Having trouble logging in to Appy Bonsai? Can no longer find your collection or Premium subscription? Want to use your account on multiple devices?

This guide explains how to resolve the most common login problems.

          1. The 4 ways to log in to Appy Bonsai
          2. I've forgotten my password
          3. I can log in, but my collection has disappeared
          4. My Premium subscription has disappeared
          5. Be aware of Apple's “Hide My Email” option
          6. I want to use Appy Bonsai on multiple devices
          7. I've created multiple accounts by mistake
          8. I can't log in with Google, Facebook or Apple
          9. Can I use Appy Bonsai on a computer?
          10. Still unable to access your account?

 

1. The 4 ways to log in to Appy Bonsai

Appy Bonsai offers four login methods:

  1. Email address and password: log in with your Appy Bonsai credentials.
  2. Google: log in with your Google account.
  3. Facebook: log in with your Facebook account.
  4. Apple: log in with your Apple ID.
One account, four login methods!

You can link all four login methods to the same Appy Bonsai account.

To do this, one essential condition must be met: the email address for your Google, Facebook or Apple account must be the same as the one for your Appy Bonsai account.

For example, if your Appy Bonsai account uses the address This email address is being protected from spambots. You need JavaScript enabled to view it., you can link:

  • Your Google account using This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Your Facebook account using This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Your Apple account using This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Your standard login using This email address is being protected from spambots. You need JavaScript enabled to view it. and your Appy Bonsai password.

Once these methods are linked, you can use any of the four to access the same account, your collection and your Premium subscription.

Important: If you use a Google, Facebook or Apple account linked to a different email address, Appy Bonsai may create a new account instead of logging you in to your existing one.

 

2. I've forgotten my password

If you can no longer log in with your email address and password:

  1. Open Appy Bonsai.
  2. Go to the login screen.
  3. Click “Forgot password” below the login form.
  4. Enter the email address linked to your Appy Bonsai account.
  5. Follow the instructions you receive by email to set a new password.

If you don't receive the message, check your junk mail (spam) folder.

Please note: Your Appy Bonsai password is separate from the password for your Google, Facebook or Apple account.

 

3. I can log in, but my collection has disappeared

If you can access Appy Bonsai but your collection is empty, you're probably logged in to a different account.

This can happen in particular when you use Google, Facebook or Apple with an email address that differs from the one for your usual Appy Bonsai account.

How can you check?
  1. Open Appy Bonsai.
  2. Go to Settings > My login details.
  3. Check the email address displayed.

If this address doesn't match the one for your usual account:

  1. Log out of the app.
  2. Return to the login screen.
  3. Log in with the credentials for your original Appy Bonsai account.

Your collection and information should reappear.

Important: Creating a second account doesn't delete your original account. Your data remains linked to the original account.

 

4. My Premium subscription has disappeared

If you have a Premium subscription but the app shows the free version, first check that you're logged in to the correct account.

Your Premium subscription is linked to your Appy Bonsai account.

If you accidentally created another account with Google, Facebook or Apple, that account doesn't automatically benefit from your existing subscription.

Solution: Log out and log back in with the Appy Bonsai account linked to your Premium subscription.

You don't need to take out a new subscription straight away.

If you're certain you're using the correct account and your Premium subscription still isn't recognised, contact our support team.

 

5. Be aware of Apple's “Hide My Email” option

Apple offers a feature that lets you hide your real email address when you sign in to an app.

When you enable this option, Apple sends Appy Bonsai a private email address, usually in the following format:

This email address is being protected from spambots. You need JavaScript enabled to view it.

This address is different from your usual email address.

Consequence: If your Appy Bonsai account uses your real email address, signing in with Apple using “Hide My Email” may result in a new account being created.

How can you avoid this problem?

If you want to use Apple to access your existing Appy Bonsai account:

  • Check the email address linked to your Apple ID.
  • Use the option to share your email address when it's offered.
  • Make sure the address Apple sends matches the one for your Appy Bonsai account.

If you've already created an account with a hidden Apple email address, don't delete it until you've checked that it contains no data you want to keep.

 

6. I want to use Appy Bonsai on multiple devices

You can install Appy Bonsai on several Android or iOS smartphones and tablets.

You don't need to create a new account or take out multiple Premium subscriptions.

To access your collection on another device:

  1. Install Appy Bonsai from the App Store or Google Play.
  2. Open the app.
  3. Choose to log in to an existing account rather than create a new one.
  4. Log in with the same credentials you use on your first device.

You'll have access to your collection and Premium subscription.

You can also use different login methods on your devices, as long as they're linked to the same Appy Bonsai account.

For example, you can log in with Google on your smartphone and with your email address and password on your tablet.

 

7. I've created multiple accounts by mistake

If you've used several email addresses or different authentication methods, you may have created multiple Appy Bonsai accounts.

Each account has its own information, collections and subscription entitlements.

Collections from multiple accounts aren't automatically merged.

To find your main account:

  1. Identify the email address you used when you first signed up.
  2. Log out of the account you're currently using.
  3. Log back in with your main account.
  4. Check that your collection is there.

You can then delete any accounts you don't need if you wish.

Please note: Before deleting an account, make sure it contains no important data and isn't your Premium account.

 

8. I can't log in with Google, Facebook or Apple

If logging in with an external service fails:

  1. Check that you're logged in to the Google, Facebook or Apple account you want to use.
  2. Check that its email address matches the one for your Appy Bonsai account.
  3. Make sure your internet connection is working.
  4. Check that you're using the latest version of Appy Bonsai.
  5. Try logging in again.

If the problem persists, try logging in directly with your email address and Appy Bonsai password.

If you can't remember your password, use the “Forgot password” feature.

 

9. Can I use Appy Bonsai on a computer?

Appy Bonsai is a mobile app available on Android and iOS for smartphones and tablets.

It isn't available for Windows.

However, you can access your account from a web browser on a computer using our web interface:

https://my.appybonsai.com

This interface lets you view your account and collection.

It doesn't offer the same features as the mobile app or let you manage your collection in the same way.

The features of the web interface and the app are different but complementary.

 

10. Still unable to access your account?

If none of the solutions above work, our support team can help you identify the problem.

To help us diagnose the issue, please provide:

  • The email address for your usual Appy Bonsai account.
  • The type of device you're using (Android or iOS).
  • The login method you're using (email, Google, Facebook or Apple).
  • A description of the problem and, if possible, a screenshot of the error message.

Never share your password, even with our support team.

We'll help you regain access to your account, collection and Premium subscription.

Key points to remember

A single Appy Bonsai account can use 4 different login methods: email and password, Google, Facebook and Apple.

All four methods can be linked to the same account at the same time, provided they use the same email address.

This lets you access your collection from multiple devices without creating new accounts or taking out new subscriptions.

The most important thing is to always use the same Appy Bonsai account.